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Terms And Conditions

Vacation Rental Agreement

 

This is your short-term vacation rental agreement. This agreement outlines everything you need to know about our rental policies for our property. Our goal is to ensure that your stay at our property is wonderful and meets all of your expectations. Please let us know if you have a technology or equipment issue during your stay and we will get it resolved. If you have any questions, please email or call us.

Rental Agreement: This Agreement (agreement) constitutes a contract between the Guest (you, your) and Owner (us, we, our) of the Vacation Rental Property (property). By signing this agreement, you and your guests are agreeing to all terms and conditions listed in the rental agreement. Your vacation rental is a transient rental under state law. This means that your tenancy is temporary for the stated time period only. At no time is the property to be sublet or assigned to another individual. Please do not make any repairs, alterations, or improvements in or about the property.

Confirmation of Reservation: Your reservation is confirmed when we receive your electronically signed rental agreement and an advance payment equal to 50% of the rental rate. The name on this agreement must be an adult who is at least 25 years old, and will be the responsible party for the reservation and all rental obligations. We do not rent to parties under the age of 25 or Spring Break Groups. Any fraud in placing a reservation is grounds for losing your reservation and your prepaid payments. 

Payment: An advance payment equal to 50% of the rental rate is required at the time of booking. The advance payment will be applied toward the rent. Please make payments via credit card or personal checks. The advance payment is not a damage deposit. The balance of rent is due 60 days before your arrival date. Reservations made less than 60 days prior to arrival require full payment at the time of booking.

Security Deposit: A security deposit is required at our discretion. If damage exceeds the security deposit, you agree to pay any and all damage charges above the security deposit with the credit card on file. The property is inspected before and after every tenancy. While you are here, we ask your cooperation in reporting any damage. The security deposit, less any charges incurred where applicable, will be refunded after your departure. Your security deposit will be fully refunded after your departure, providing the following provisions were met: (1) no smoking  (2) no pets ; (3) all check-out procedures were followed; (4) no damage to the property or its contents beyond normal wear and tear; and (5) the number of guests did not exceed the agreed upon number of occupants.

Cancellation: Cancellations made more than 60 days prior to your arrival will receive a total refund of any advance payments less a $250 cancellation fee.

Cancellations made within 60 days of the check-in date will receive no refund and you will forfeit any money paid in advance. (Please consider travel insurance below)

Severe Weather/Hurricanes/Tropical Storms: There are no refunds for severe weather including hurricanes, hurricane evacuations, and tropical storms. It is highly recommended, but not required, that you purchase travel insurance. It is up to you to purchase the insurance, it is not our responsibility.

Travel Insurance Provided by TRAVEL GUARD: Every year, snowstorms, hurricanes and other unexpected weather events cause travelers to delay, interrupt or even cancel their trips completely. A travel insurance plan can help cover your vacation investment. Specific coverage questions should be directed to Travel Guard (1.877.246.5376 or www.travelguard.com/astp). Please refer to product number 008573/008574 P1 & account # 97908.

Coverage is offered by Travel Guard Group, Inc., and limitations will apply. Please visit www.travelguard.com/disclaimer for full disclaimer.

Accidental Damage Protection: Accidental damage protection is included for any damages or accidents, subject to exclusions and limitations that occur to the premises during your rental period up to $3000. Any damage or accident that is not covered under the policy will be the responsibility of the leaseholder.

The purchase of the insurance still requires you to follow the check-out list outlined in the check-out details, and you must follow all terms and conditions.

Insurance: You are expressly excluded from any insurance policy held by us. You understand that it is suggested that you carry renter's insurance to cover your personal belongings.

Minimum Stay: A minimum stay is required at our discretion. Generally 7 nights, Saturday to Saturday. We will do our best to work with you for shorter stays.

Maximum Occupancy: The maximum number of guests is 10. If you are found in breach of this contract, you will be evicted and no money will be refunded. Only people who have registered with us as a guest may stay overnight on the property.

Property Furnishings:  The furnishings are all new. We ask that guests not eat or drink on the upholstered furniture to avoid spills and stains. You agree to return all furniture items in a similar good condition, as it was prior to the beginning of the lease term.

Getting Here: The confirmation email will state the timeframe in which we will send you details about the property, including: how to access the property, check-out procedures, community rules, and names/phone numbers of emergency contacts.

Arrival Inspections + Damages: Please complete an arrival inspection on your day of arrival and report any broken items, damage or issues to us immediately. Any damages that occur during your stay must be reported immediately to us. In the event that damage occurs to the property, whether reported by you or found after departure, the cost of repair and/or replacement will be held from the deposit or submitted as a claim in the insurance you purchased at the time of booking. If the amount of repair and/or replacement exceeds the covered amount, you will be responsible for any additional costs. Additional costs for repair or replacement will be charged to the credit card on file.

Arrival and Check-in: Check-in is 4 PM Central Time on your scheduled arrival date. Check-in before 4 PM is not guaranteed. Once we receive full payment and a signed rental agreement, we will send you detailed check-in instructions.

Departure and Check-out: Check-out is 10 AM Central Time on your scheduled departure date. Check-out is strictly at 10:00 AM as news guests will usually be arriving that afternoon and our cleaning crew needs time to clean the unit. We will provide you with check-out procedures in advance of your arrival.

Cleaning Fee: A cleaning fee is required.

Utilities: The cost of normal utilities usage is included with your stay. However, you are responsible any pay-per view movies.

Maintenance / Repairs: Even the best or newest equipment occasionally malfunctions and cannot be guaranteed 100% of the time. We have an excellent maintenance team who corrects problems as soon as possible. Authorized personnel may enter the premises during business hours for purposes connected with repairs, care, or maintenance of the premises.

Condo Association Rules: You agree to abide by all rules governing the Emerald Isle Club association where the property is located. The rules are posted inside the property and/or at the association office. These rules are subject to change at any time.

Parking: You can park in any spot at the western end of the building that is not designated as reserved for a specific unit. 

No Pets: No pets are allowed in the unit by renters. This is not a decision made by us, this is a rule set by the Homeowners/Condominium Associations. If a pet is found on the property during your stay, you will be asked to vacate the property immediately with no refund of any kind. Upon departure, if the cleaning company detects any evidence of a pet, you will be charged additional fees.

Trash Removal: Trash chutes are at the end of the building. Directions to them will be in the unit. Please do not leave the trash in our condo after your departure. 

No Smoking or Open Flame: No smoking is allowed inside the property. No candles or open flame of any kind are allowed inside the property. Upon departure, if the cleaning company detects any evidence of smoking and/or open flames, additional fees will apply.

No Daily Housekeeping: There is no daily housekeeping service. While linens and bath towels are included with the property, daily maid service is not included in the rental rate. Please do not take our towels to the beach. Bring your own beach towels.

Conditions Beyond Our Control: We are not liable for events beyond our control which interfere with your scheduled occupancy, including, but not limited to: acts of God, acts of governmental agencies, fire, strikes, war, tornado, hurricanes, tropical storms, ice storm, severe weather, inclement weather, airline cancellations, loss of electricity, or loss of water. There will be no refund in these circumstances. We recommend you purchase travel insurance prior to arrival.

Criminal Activity: You agree to not engage in any criminal conduct on the property, including but not limited to the following: usage of illegal drugs, committing a felony, violating any law or ordinance, disturbing the peace, engaging in conduct for unlawful purposes. We are not liable for any damage or injury you cause to yourself or a 3rd party while engaging in criminal activity.

Indemnification: We shall not be liable for any damage or injury suffered by you, your family, guests, invitees, agents or employees or to any person entering the property. You agree to indemnify, defend and hold us harmless from any and all claims or assertions of every kind and nature.

Governing Law: This agreement shall be governed, construed, and interpreted under the Laws of the State chosen by us.

Severability: If any part of this agreement is held to be invalid, such invalidity shall not affect the validity or enforceability of the rest of this agreement.

Falsified Reservations: If you provide false information concerning your identity or other aspects of the reservation, you will automatically forfeit all fees collected with the reservation and will not be granted access to the property. We have a right to report the fraud to appropriate authorities.

Credit Card Authorization: You understand and consent to the use of the credit card provided without original signature on the charge slip, and that this Credit Card Authorization cannot be revoked and will not terminate until 90 days after leased premises are vacated. Charges may include: unauthorized TV charges; damages beyond normal wear and tear; smoking or pet cleanup, parking infractions, etc.

Pool: All persons using the pool area to do so at their own risk and sole responsibility. CHILDREN MUST BE SUPERVISED ALL THE TIME IN THE POOL AREA. Owners assume no responsibility for any accident or injury in connection with such use. Persons using the pool agree with the Owners for and in consideration of the use of the pool, to make no claim against the owners for or on account of any loss of life, personal injury, or damage to or loss of personal property.

Check Out Procedures: We know you are on Vacation and we do appreciate your business. But we do have to ask that you abide by our Check Out Procedures. The main reason for this is so we can get the unit ready for the next guest. They arrive only hours after you leave. If you leave the unit in great shape, the next family can have access to the unit on time. We really appreciate you following these procedures.

1. Check-out time is by 10:00 am local time. Our managers and cleaners arrive at 10:00 am to start cleaning the unit.

2. Lock the door when you leave.

3. Take ALL of the trash in the unit, including the bathrooms and bedrooms, to the trash chutes down the outside hallway. This is the most common problem.

4. Put ALL dishes in dishwasher, put soap in and turn on.

5. Wipe down all kitchen counters and sweep the floors.

6. COMPLETELY empty the refrigerator.

7. Put all used towels on the bathroom floors. There is a coin operated washer and dryer in a laundry room down the outside hallway. We do encourage you to do laundry during the week to keep up with the load of laundry.

8. Leave beds unmade that have been used.

9. Make sure outdoor furniture is in original position.

Please leave the home neat and orderly to avoid additional charges. If the cleaning crew finds that the home has been left excessively dirty you will be billed for the additional cleaning time at a rate of $50 per hour.

Please leave the house in as good as shape as possible. Please know that this is our home. Please trat it with care. The cleaner we find it, the faster we can turn it over to the next guest. We appreciate your help

Acknowledgement: You have read and agreed to the terms and conditions of this agreement including the vacation rental property rules, community rules, and weather/pet/smoking/cancellation policies. The credit card supplied at the time of reservation will be held for security purposes only.

We look forward to your visit!